Last updated on the 28.10.2022

Overview

Our refund and returns policy for physical products lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.


Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at madalena@blondsurf.com and send your item to: BLOND SURF, ul. Rolna 16, 62-022 Suchy Las.

Shipping returns

To return your product, you should mail your product to: BLOND SURF, ul. Rolna 16, 62-022 Suchy Las.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Retreats

Thank you for your interest in our retreats! Your booking is not considered definite and no contract will exist until we receive a deposit from you and you agree to these terms and conditions.

1. Terms of agreement

By booking and attending a retreat with Blond Surf, you are agreeing to comply with and be bound by the following terms and conditions.

The term ‘Blond Surf’ or ‘ or ‘us’ or ‘we’ refers to the owner(s) of the company and its teachers. The term ‘you’ or ‘I’ refers to the student or guest or user or viewer of our website and/or services. The terms ‘retreat’ or ‘program’ or ‘holiday’ refers to all aspects of the services on offer, to include, but not be limited to, the classes, accommodation and activities. 


2. Booking procedure

Upon making a booking with us, each person accepts the terms of these booking conditions.

We know no one books a retreat with the intention of cancelling, but sometimes life happens. We recommend all of our guests take out travel cancellation insurance to cover any potential loss. 

For retreats, we require a $500 USD deposit in order to secure your space. Deposits are non-refundable and non-transferable. There are no exceptions to this policy, for any reason. Please consider your circumstances well before placing your deposit. It is your responsibility to ensure you can attend the retreat before placing your deposit. Your place is not confirmed until the deposit payment has been received. An invoice for the remaining balance will be issued 30 days before the retreat start date, and will need to be paid no later than 23 days before the retreat start date. There are no exceptions to this policy. If we don’t receive your remainder payment 23 days prior to the start of your program, we reserve the right to open your reservation to another attendee and forfeit your deposit and any additional amounts paid.

If making your booking within 30 days from the retreat start date, the full balance will be due.

All payments are non-refundable. This includes deposit, remaining and full payments.

We reserve the right to increase the price of the retreat before you submit your booking. Any change in price will be advertised to you before you book the retreat.

We reserve the right to reduce the price of the retreat or run special offers at any time. Once you have made your booking and paid your deposit these price changes will not apply to you.

Optional trips and treatments booked locally are not our responsibility and are at your own risk and cost.

3. Refund/Cancellation Policy

As stated in section 2 all payments are non-refundable. For this reason we strongly recommend that you take out travel insurance to cover you in the event of any need to cancel at the last minute.

Once the retreat has commenced, no refund or part refund or unused portion of your retreat will be repaid in the event of cancellation by you.

In the very unlikely event that the retreat is cancelled by either party, there will be no refund or compensation available from us for your flight costs, transfers and other associated costs.

We reserve the right in any circumstances to cancel the retreat, in which case we will offer a refund in full of all money paid (unless the reason for cancellation is force majeure, see below.

Compensation will not be paid if we are forced to cancel or in any way change your holiday due to war, threat of war, invasion, riot, civil war, strike, rebellion, revolution, industrial dispute, terrorist activity, infectious disease/ epidemic, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport, or other circumstances which amount to force majeure. 

It is not possible at any stage to transfer your booking to another retreat or service.

Changes to retreat

It is very unlikely that we will have to make any changes to your retreat, but arrangements are made many months in advance and changes may have to be made. We reserve the right to, within reason, change any information advertised at any time, to include, but not be limited to, dates, times, timetable, location, accommodation, yoga teachers and prices. We will advise you of any changes at the earliest possible date and aim to keep disruption to a minimum.


 

Insurance and health

It is the guest’s responsibility to inform the teacher of any injury/medical conditions when booking and before the start of every session. It is advisable that you consult a doctor or physician before attending the retreat to ensure you are sufficiently fit and healthy to undertake yoga classes and any other activity that has been arranged.

If you experience any injury or discomfort during any activity organised for you, you must stop immediately and advise the teacher(s) accordingly.

Should you be pregnant or are planning to be pregnant at the time of the retreat, please contact us to discuss before booking.

We recommend all guests take up full travel insurance to cover medical expenses and personal belongings, and should cover the type of physical exercise that will be undertaken. We hold no responsibility for illness, injury, death or loss or damage to personal belongings at any time (as per the liability waiver in section 7), nor will any compensation be issued in such case.

We reserve the right to stop your participation in any activity, at any time, if we conclude that you are physically, mentally or emotionally unable to do so.


 

Liability

Liability waiver

It is a requirement of anyone attending a retreat and/or classes with Blond Surf to accept and abide by the following release of liability:

‘I understand that, while the utmost care is taken, neither the individual teachers, Blond Surf nor the venue will be liable for any damage or injury resulting from my practice or use of the retreat centre, nor any loss or damage to personal belongings. I understand that classes may be physically strenuous and I voluntarily participate in them with the knowledge that there is risk of personal injury, property loss or death. I recognise that it is my responsibility to notify the teacher of any illness or injury before the start of every yoga or surf session and I will not perform any posture to the extent of strain or pain. I will notify the teacher before every class should I not want to be physically adjusted. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Blond Surf, their teachers or members for any injury, property loss, or wrongful death, whether caused by negligence or otherwise.’

The release of liability statement applies to the duration of the retreat and every yoga, surf session or activity you participate in, whether in a group or private setting. If this statement is not accepted, your booking will be terminated and any monies paid in advance will not be refunded.


 

Additional Information

Surcharges

(a) Unless stated otherwise, transportation costs to include, but not be limited to, flights, transfers and taxis, are not included in the price of the retreat. Prices of these are shown as an estimate only and we will not be liable for any differences to what was originally estimated.

 

Alcohol / drugs policy

Guests should not practise yoga or surfing under the influence of alcohol, drugs, or both, and doing so will result in immediate dismissal from the session, retreat, or both, with no refund being issued.

 

Right to refuse

We reserve the right to dismiss or refuse entry to any session or the retreat at any time at the teacher’s discretion with no refund being issued, in the event of breach of any of these terms and conditions, or disruptive behaviour.

 

Passport and visa requirements

You are responsible for ensuring that you have a valid passport with sufficient expiry date remaining and any necessary visas or required inoculations or other health requirements. 

 

Complaints 

If you have a problem during your retreat, please inform a member of our team immediately, who will endeavour to put things right. If your complaint cannot be resolved locally, you must advise us in writing on your return. Please note that we cannot guarantee the proportion of male/female in any group, nor be responsible for the individual behaviour of any group member or other guest on your retreat.

Need help?

Contact us at magdalena@blondsurf.com for any questions related to refunds, returns and privacy policy.